Cash App Taking Money Without Permission [What to Do]

By Robert Courtneidge 18 Min Read

Cash App is a pretty sweet payment service that’s become super popular lately because it’s so easy to use. But here’s the thing, just like with any online payment platform, sometimes Cash App may take money without permission. It’s super annoying and can be really stressful to deal with. So, is Cash App taking money without permission from your account?

Don’t worry though, we got you covered. In this article, we’re going to break down some practical steps you can take when you notice your Cash App is taking money without permission.

Why is Cash App taking money without permission?

You need to understand why Cash App is deducting money from your account without your permission to help resolve the issue. Cash App charges its users for certain transactions, especially those made using a business account.

However, they always notify you of the fees associated with each transaction. Let’s examine some of the reasons for Cash App taking money without permission:

1. Unauthorized transactions

In most cases, unauthorized transactions are the primary reason why Cash App may deduct money from your account without your permission.

If you accidentally reveal your Cash App username and password to a third party, and the person uses your details to transfer funds to another account, your money will continue to disappear until you change your login details. So, if you suspect that your Cash App account has been hacked and that the charges are strange, you want to contact Cash App immediately.

2. Automatic or recurring bill payments

If you have set up automatic bill payment on Cash App, it is possible that the app may deduct funds from your account without your knowledge.

Before concluding that Cash App is taking money without permission, check to see if you have authorized auto-renewal of bill payments. Users who use Cash App to pay their bills may not receive notifications when their bills have been paid. It can take up to 10 days for Cash App to receive the refund.

3. Pending payments

It’s possible for Cash App to complete a pending payment or transfer without your consent, which may result in you thinking that money is missing from your account. This can happen if you forget about a transaction or fail to cancel it before it is completed by the app.

In such a scenario, it’s essential to check your transaction history on Cash App to identify any pending payments or transfers that you may have forgotten about. This way, you can avoid any misunderstandings and ensure that your account is up-to-date.

While this isn’t an exhaustive list, bear in mind that these are some of the most common reasons why Cash App may take money from your account without your permission.

Additionally, if you are using a business account or withdrawing money from an ATM, fees will be applied. As I mentioned earlier, Cash App is not entirely free.

What to do if Cash App is taking money without permission?

When you notice that your Cash App taking money without permission, irrespective of what the problem might be, the first thing is to cancel all pending transactions on your Cash App

Also, if you misplaced your Cash Card, you can report it stolen. According to Cash App, follow the steps below:

  • Tap the Cash Card tab on your Cash App home screen.
  • Tap the image of your Cash Card
  • Select Problem With Card
  • Tap Card Stolen
  • Verify with your PIN or Touch ID. That’s all.

How to cancel pending transactions on your Cash App

If you want to cancel a pending Cash App transaction, the process is fairly simple. However, you need to act fast, as there is only a small window of time in which you can cancel a transaction before it is processed. Here’s how to do it:

1. Open the Cash App on your mobile device

Make sure that you have the most up-to-date version of the Cash App installed on your mobile device.

2. Go to the Activity tab

On the Cash App home screen, click on the “Activity” tab at the bottom of the screen. This will take you to a list of your recent transactions.

3. Find the transaction you want to cancel

Scroll down the list until you find the pending transaction that you want to cancel.

4. Click on the transaction(s)

Tap on the transaction to open it and view the details.

5. Look for the ‘Cancel’ button

If the transaction is still pending, you should see a “Cancel” button located underneath the transaction details.

6. Confirm the cancellation

Tap on the “Cancel” button and confirm that you want to cancel the transaction.

7. Check your Cash App balance

Once the cancellation is complete, the funds should be returned to your Cash App balance immediately. You can check your balance by going back to the Cash App home screen and looking at the top of the screen.

Note: Cash App transactions typically go through several phases once they are processed. These phases include:

  1. Pending: During this phase, the transaction is waiting to be confirmed by the recipient or the network.
  2. Processing: Once the transaction has been confirmed, it enters the processing phase. This is when the transaction is being processed and the money is being moved from one account to another.
  3. Completed: Once the processing phase is complete, the transaction is marked as completed. At this point, the recipient should have received the money.
  4. Failed: If the transaction is not successful for any reason, it may be marked as failed. This could happen if there was an issue with the payment method or if the recipient’s account information was incorrect.

With these in mind, understand that the status of a transaction will determine if it can be successfully canceled or not.

Possible reasons for unauthorized Cash App transactions

Now, having canceled all pending transactions, the next step is to try to figure out what happened. And as previously mentioned, there are a plethora of reasons why there might be unauthorized transactions on your bank account. Let’s deal with the three most logical reasons why this might be happening to you.


1. Account has been hacked

Unfortunately, it is not uncommon for scammers to target Cash App users. Here are some steps you can take if you believe that you have been scammed:

a. Contact Cash App Support

If you suspect that you have been scammed, the first step is to contact Cash App support immediately. You can do this by navigating to the “Support” section of the app and selecting “Something Else”. From there, you can explain the situation to the support team and ask them to investigate the suspicious transactions.

b. Report the scam to the authorities

Report any scam to the authorities citing it as a reason for Cash App taking money without permission. You can contact the Federal Trade Commission (FTC) or your local law enforcement agency to report the scam.

c. Change your Cash App password

To prevent further unauthorized transactions, it is important to change your Cash App password as soon as possible. You can do this by going to the “Account & Settings” section of the app and selecting “Security”. From there, you can change your password and enable two-factor authentication for added security.

2. Mistake from your end

Your Cash App taking money without permission could be due to a mistake on your end. Here are some common mistakes that can lead to unauthorized transactions:

  • Accidentally sending money to the wrong person
  • Sharing your account details with someone who then makes unauthorized transactions
  • Allowing someone to use your phone or device to access your Cash App account

Here’s what to do if you believe that the transactions were as a result of mistake(s) from your end:

a. Check your transaction history

The first step is to check your transaction history to see if there are any unauthorized transactions. You can do this by navigating to the “Activity” section of the app.

b. Contact the recipient

If you have accidentally sent money to the wrong person, it is important to contact the recipient immediately and request a refund. You can do this by selecting the transaction in your activity feed and selecting “Request Refund”. You can also contact the recipient directly to request a refund.

c. Enable security features

To prevent future unauthorized transactions, it is important to enable security features such as two-factor authentication and a Cash PIN. You can do this by navigating to the “Account & Settings” section of the app.

3. Normal problems

In some cases, Cash App may be taking money without permission due to technical issues. You can follow some of these tips to solve your problem if you are experiencing normal problems with Cash App:

a. Check for updates

Make sure that you have the latest version of the Cash App installed on your device. You can check for updates in the App Store or Google Play Store.

b. Contact Cash App support

If you are experiencing technical issues or errors, it is important to contact Cash App support. You can do this by navigating to the “Support” section of the app and selecting “Something Else”. From there, you can explain the issue to the support team and request assistance.

c. Monitor your account

To prevent further unauthorized transactions, it is important to monitor your Cash App account regularly. Check your transaction history and account balance regularly to ensure that there are no unauthorized transactions.

How to keep your Cash App account safe

As previously mentioned, one of the main reasons why people lose money on Cash App is due to scams. Here are a few tips to keep you safe:

1. Beware of phishing attempts

Scammers may send you a link that looks legitimate but redirects you to a fake Cash App login page. Once you enter your login credentials, the scammer can access your account and make unauthorized transactions. To avoid falling victim to scams, it’s crucial to be cautious when clicking on links or entering your login information.

Never share your login credentials with anyone, including friends or family.

2. Enable two-factor authentication

This security feature will add an extra layer of security to your account.

3. Never hesitate to report suspicious activities

Report any suspicious activity or messages to Cash App’s support team immediately.

4. Keep your account information up-to-date

Another way to prevent unauthorized transactions on Cash App is to keep your account information up-to-date. This includes your email address, phone number, and payment card information. If any of this information changes, update it in your Cash App account immediately.

5. Use your Cash App card with care

Cash App offers a debit card that you can use to make purchases or withdraw cash. While it’s a convenient feature, it’s important to use it wisely to avoid unintended money loss. Here are a few precautions to keep in mind when using your Cash App card:

  1. Only use your Cash App card at trusted merchants and ATMs.
  2. Set up alerts to notify you of any transactions made with your card.
  3. Don’t share your card information with anyone, even if they claim to be a Cash App representative.

Can I prevent unauthorized transactions on Cash App by disabling my account?

While disabling your Cash App account will prevent all transactions, including unauthorized ones. You must keep in mind that disabling your Cash App account is permanent, and you will not be able to access any of your account information or transaction history after it is disabled.

Therefore, ensure that you have resolved any outstanding issues, such as unauthorized transactions, before disabling your account.

Will Cash App refund stolen money?

Cash App has a refund policy in place for unauthorized transactions, but it’s essential to understand the terms and conditions. In most cases, you have up to 60 days to dispute the transaction, and Cash App will investigate the issue.

In essence, if the company finds that the transaction was unauthorized, they will refund your money. However, if you wait too long to dispute the transaction, Cash App may not be able to recover or refund your money.


How long does it take to get a refund for unauthorized transactions on Cash App?

While there isn’t much information out there on this, it’s worth noting that generally, refunds for unauthorized transactions on Cash App may take about 3-10 business days to process. If you haven’t received a refund within that time frame, then you may contact Cash App support.

Can I dispute Cash App transactions through my bank?

You can dispute Cash App transactions through your bank if you believe they were unauthorized. But its important to keep in mind that Cash App has its own dispute resolution process, so it’s best to contact Cash App support first.

Does Cash App have any fraud protection?

Cash App has some fraud protection measures in place, such as fraud detection algorithms and the ability to freeze accounts if suspicious activity is detected.

Read also: Direct Express to Cash App instant transfer

Final thoughts on Cash App taking money without permission

Now that we’ve covered some practical steps you can take to avoid unauthorized transactions on Cash App, you might still be wondering: “Is Cash App safe?”

Well, the answer is that Cash App can be safe as long as you take the necessary precautions. Make sure to enable all of the security features available on the app, such as two-factor authentication and notifications for all transactions. It’s also important to only send money to people or businesses that you know and trust.

However, no online payment platform can guarantee 100% safety. There is always a risk of unauthorized transactions, scams, and fraud. So, it’s up to you to be vigilant and cautious when using Cash App or any other online payment service.

Read also: pay with Cash App st stores—no card

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Independant Industry Expert in Payments and the Digital Future of Money, Co-Editor of The PAYTECH Book, top Payments Lawyer and voted No. 1 in Payments Power 10 at #PayExpo What do I do? I solve the problem of moving payments firms into the new era of money. Traditional financial services businesses risk getting left behind as Generation Z leapfrogs the banks, opting instead for big techs, challengers, and social commerce propositions. Ignoring blockchain technology and the widening knowledge gap between the financial services and digital sectors puts businesses at risk of falling behind their competitors, compromising their competitive edge, and ultimately becoming redundant.
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